FAQ's and policies

  • How long in advance do I need to stop actives?

    Stopping actives roughly five days prior to your treatment. If you happen to forget, we will tailor the treatment.

  • how do I know what service to pick?

    We keep our menu short and sweet. Pick the service based off your concerns and we will always give your skin exactly what it needs that day.

  • do I need to do anything to prep for a facial?

    Nope! Just stop actives if necessary and if you're a new client bring a list of your current homeware!

  • cancellation/no show/ late policy

    Cancellation policy is 50% charge of service if cancelled 48 hours prior to appointment. No show will result in 100% charge of service. 10 minute grace period for all appointments.

  • do you allow guests?

    We only allow guests who are receiving a service attend appointments, thank you!

  • Returns and Exchanges

    All sales are final. If you have any questions or concerns about a purchased product please email: estheticsbyemily.skinstudio@gmail.com.